FAQs

This is quacksley he's our mascot and he's here to help you with all of your questions about buying a home from Southern Hosuing New Homes. 

We’re part of Southern Housing, one of the largest housing providers in the UK with more than 78,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere to call their own.  We're a sub brand of Southern Housing and provide new homes available to buy with Shared Ownership, London Living Rent, and Open Market Sale. 

A more affordable route to homeownership. For those with a household income up to £90k in London or £80k outside London and unable to afford a home on the open market. You can buy a portion (known as a share) of a property, whilst paying below-market rent on the share you don't buy. A lower deposit is required as your mortgage is for the share you buy, not the full market value. Additional shares can be purchased over time, enabling an affordable path to full homeownership. Got more questions? We might have answered them on our dedicated Shared Ownership FAQ page. 

Affordable rental properties in the city, designed to help you transition from renting to Shared Ownership. For those with a household income up to €60k and unable to afford a Shared Ownership home in London. Tenancies range from 3 to 10 years with rents set at least 20% below market value, helping you save your deposit to get onto the property ladder. Got more questions? We might have answered them on dedicated London Living Rent FAQ page

The 'traditional' homebuying option. For anyone with the ability to secure a mortgage based on a property's full market value. Unlike affordable housing options, you have full ownership straight away-as a leaseholder if buying a flat, or a freeholder if buying a house. Property prices fluctuate based on demand, location, and features. 

Staircasing simply means buying more shares of your home. The more of the home you own, the less rent you’ll be paying each month. You’ll normally be able to buy a minimum of 10% more in your home, or if you can afford to, buy the rest of the home so you then own 100% (or anything in between!).

The value of the additional share you buy will be based on the full market value of your home at that time, not the original purchase price. Normally there’s no restrictions on when you can buy more of your home, but remember there will be costs to pay such as solicitors fees, so it’s often best to buy as much as you can afford from the start. 

We list both new homes and resales on our website which showcases your Shared Ownership home to thousands of potential buyers, just like you right now! So, if you have the right home, in the right place, at the right price for someone else looking to buy with Shared Ownership, chances are you’ll have a buyer in no time.

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You may sell your share at any time but you must tell us that you want to move. Your lease may have clauses that allow us to nominate a prospective purchaser and you may be required to have your property valued to determine the sale price of your share. You will benefit from any increase in the value of the shares that you own but you must be aware that you will also be affected if the value of your share falls.

• So, if you purchased 25% but bought more of the home and you now own 40%,
• the new buyer could only purchase 40% or more in your current home.
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Shared Ownership is designed to help people buy a home that cannot afford to do so without the help of the scheme. You can rent out a room in the home at any time, but you must live there at the same time.

1. There may be some case-by-case situations that we will consider, such as a short-term relocation for work, so always speak to us in the first instance. If you are a serving member of the armed forces, and you're required to serve away from the area where you live for a fixed period, you may sublet the entire home but you'll need our permission (as landlord) first.
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A monthly service charge will vary, depending on the home you buy.

For example, buying an apartment with a lift, concierge and resident gym will cost more than an apartment without! If you buy a house, there may still be service charges but we will be able to give you a breakdown of the costs. Broadly speaking, communal areas are covered in your service charge and therefore the maintenance is organised and run by Optivo or management company.

Check with the team at Optivo, but often your buildings insurance is included in your monthly service charge; this means you may only need to arrange contents insurance but always ask first! As a shared owner, you’ll have the responsibilities like any other home owner; this means you’ll need to cover minor, or day-to-day repairs and maintenance such as changing light bulbs, keeping your boiler serviced, or fixing any white goods such as a washing machine should it break. Unlike renting, Shared Ownership means you don’t need to ask permission to paint the walls or hang a new photo, but any major home improvements you must ask us for written consent to the improvement or structural alteration that you want to make.

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).

There are a few factors that will impact how long it takes to go from viewing the home to getting the keys. If the home is ready to move into immediately, the process of buying a home will usually take between 6 - 10 weeks, but can depend on how quickly your chosen solicitor and mortgage provider processes paperwork so it’s important to pick both solicitors and mortgage/financial advisors that understand Shared Ownership, or it could cause delays. With Optivo, you’ll be provided a list of recommended advisors who are familiar with the Shared Ownership process.

The homes will be offered on tenancies of a minimum of three years.

Your actual rent will vary depending on the size of the home you rent, and which borough you will be renting in. Your rent is based on a third of average local household incomes and adjusted for the number of bedrooms in each home, but your rent will be capped at no more than 80% of a market rent figure for that home in that area of London. 

To be eligible for a London Living Rent home, you must: 1) Be currently renting in London 2) Have a maximum household income of £60,000 3) Be unable to currently buy a home (including through Shared Ownership) in your local area.

If you are unable to, or choose not to buy the home you have been renting with London Living Rent after 10 years, your landlord may sell the home to another potential buyer via the Shared Ownership scheme.

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).

If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).If you are buying a new home, you may be buying off-plan without getting to view the actual home you intend to buy. This is completely normal and you’ll have a thorough explanation of the layout of the home via floor plans with dimensions, or by also viewing a show home. This may be up to 6 months ahead of when the homes are ready to be moved in to, so you’ll have plenty of time to plan the decor (and continue to save to buy new things for when you do get the keys!).

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