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Meet your Sales Support Team

Falling in love with your new home is exciting – but we know the steps between reserving it and settling in can feel a bit overwhelming. From completing paperwork and signing contracts, to arranging your move and setting up your utilities, there’s a lot to think about.

That’s why, at Southern Housing New Homes, our dedicated Sales Support team is here to help. We’re a friendly bunch, committed to guiding you through the process of buying your home with Shared Ownership.

For the first 30 days after you get your keys, we’ll be on hand to support you – from setting up your bills to making sure you feel confident and settled in your new home. We’ll also help you understand any key responsibilities and commitments, so everything runs smoothly.

Find the one for you

Podcast fan?

Check out our podcast where we dive into all things Shared Ownership - expect expert advice, honest stories, and a few laughs along the way.

Season one was Hosted by Joe Bartlett, AKA The Home Buyer Coach and our very own Rob Horne from the Southern Housing New Homes Marketing Team. Six episodes. Zero jargon. All things Shared Ownership.

We've recently gathered back round the microphones for Season two and we've added the amazing Jodi James from the Southern Housing New Homes Marketing Team to our hosts. This season is four episodes and they're better than ever!

How we can support you on your Shared Ownership journey?

Whether you're just starting your home search or settling into your new home, our Sales Support team is here to help.

  1. Understanding eligibility and Shared Ownership leases

    Find out who can apply and what’s involved in a Shared Ownership lease.
    Read more in our Shared Ownership guide. 
    Visit our FAQ page for answers about eligibility, affordability, and the application process.

  2. The home buying process

    We’ll support you at every stage – from reserving your home and checking eligibility, to understanding contract requirements and moving in.
    See the full home buying process.

  3. Responsibilities and legal information

    Understand what’s included in your lease, what it means to be a leaseholder with Shared Ownership, and the responsibilities of both you and Southern Housing.
    Explore Shared Ownership Unpacked where we cover the key topics including:

    • Leasehold and freehold explained
    • Shared Ownership costs
    • Responsibilities of a Shared Ownership leaseholder
    • Legal commitments for you and Southern Housing

Settling into your home

 Once you’ve moved in, we’re here to guide you through the /buyer-hub/post-completitionpost-completion stage and help with anything you need. We’ll also help you understand the defects period and what to expect in the first year of your new build home.

  1. Homeowner Handbook and user guides

    Get to know how everything works in your new home – from appliances to heating systems.

  2. Report a snag or issue

    If something isn’t quite right, let us know and we’ll help get it sorted.

  3. Useful contacts

    Quick access to key contacts, teams and service providers to support your move.

  4. Warranty information

    Find out what’s covered in your home’s warranty and how to make a claim if you need to.

 

Learn more about Shared Ownership

At Southern Housing New Homes, we’re committed to making sure you feel supported, informed, and confident – from your first enquiry to settling into your new home with Shared Ownership.

Learn more